Privacy Policy

Web Crafters IT Solutions ("we", "us", "our") respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and disclose information when you visit webcraftersitsolutions.com or engage our services. By using our website, you agree to the practices described below.

1. Information We Collect

We collect the following categories of information:

• Information you provide directly — name, email address, phone number, company name, project details and any other data you submit through our contact form, careers application form, WhatsApp, email, or phone.
• Resume and portfolio data — when you apply for an internship or job, we collect resume files, portfolio links, and educational/professional information.
• Automatic data — IP address, browser type, device information, pages visited, time spent, and referrer URL. This is collected through cookies and similar technologies.
• Cookies & analytics — we use Google Analytics (GA4) to understand site usage. Analytics cookies are anonymised where possible.

2. How We Use Your Information

• To respond to your inquiries, quote requests, and project briefs.
• To deliver the digital services you have engaged us for (web design, development, SEO, marketing, hosting, etc.).
• To process internship and job applications.
• To send service updates, project status, invoices and operational communication.
• To improve our website, services, and user experience based on aggregated analytics.
• To comply with applicable laws, including the Indian Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

3. Legal Basis for Processing

We process your personal data based on one or more of the following: your consent, the performance of a contract with you, our legitimate business interests, and our legal obligations under Indian and applicable international law (including GDPR for EU visitors).

4. Sharing Your Information

We do not sell your personal data. We may share limited information with:

• Service providers — hosting (Hostinger), email (Web3Forms), analytics (Google Analytics), and payment processors who help us operate the site and deliver services.
• Legal authorities — when required by Indian law, court order, or to protect our rights and the safety of others.
• Successors — in the event of a merger, acquisition, or sale of assets, your information may be transferred under the same privacy commitments.

All third-party providers we work with are contractually bound to handle your data in line with this policy.

5. Cookies

Our site uses cookies for essential functionality (page-loader state, form session) and analytics (Google Analytics). You can disable cookies in your browser settings, but some features of the site may not work correctly.

• Essential cookies — required for the site to function.
• Analytics cookies — Google Analytics, retained up to 14 months.
• Third-party — embedded WhatsApp/Instagram links may set their own cookies once clicked.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, and reporting requirements. Inquiry data is retained for up to 24 months. Project data is retained for up to 7 years for accounting and legal purposes. Resume submissions are retained for 12 months unless you request earlier deletion.

7. Data Security

We implement reasonable technical and organisational measures — HTTPS encryption, access controls, secure hosting, and security headers — to protect your information. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

8. Your Rights

Subject to applicable law, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data ("right to be forgotten").
• Withdraw consent at any time, where processing is based on consent.
• Object to or restrict certain types of processing.
• Request a copy of your data in a portable format.

To exercise any of these rights, email us at contact@webcraftersitsolutions.com. We will respond within 30 days.

9. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us information, please contact us so we can remove it.

10. Third-Party Links

Our website may contain links to third-party sites (Instagram, Facebook, LinkedIn, YouTube, WhatsApp, client websites, etc.). We are not responsible for the privacy practices or content of those sites. Please review their privacy policies separately.

11. International Transfers

Your data is primarily stored on servers located in India. If we transfer data outside India (e.g. to Google Analytics servers), we ensure appropriate safeguards are in place in line with applicable law.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the updated date at the top. Significant changes will be communicated via the website or email where appropriate.

13. Contact Us

For any questions, concerns, or data requests, please contact:

Web Crafters IT Solutions
Shree Residency, Dapodi, Pune – 411012, Maharashtra, India
Branch: Swastik Onyx, Vikhroli, Mumbai – 400051
Email: contact@webcraftersitsolutions.com
Phone / WhatsApp: +91 93704 94582